Web telephony services

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Web Telephony (IP telephony or Internet telephony) is the integration of voice over IP technologies over the Internet.

It provides digital communication sessions between users of the World Wide Web or users of traditional telecommunication services.

It is also an implementation of VoIP voice communication for or based on websites (web projects).

The services are provided through a web page and a user’s computer or handheld device to access and control locally connected headphones and microphone.
Various software components (such as Active X, Silverlight, Java applet, or browser plugins) help this.

Websites are used by online sellers (merchants) to advertise and sell products or services.
WebRTC technology is used to connect the site visitor to the seller’s manager.
WebRTC allows you to implement connections without first downloading and installing additional software or applications.

In this environment, often, online seller managers use a Web phone.

Web telephone or VoIP Softphone

it is a program for making phone calls over the Internet (VoIP / SIP) using a web browser rather than native applications or a dedicated hardware phone.

A softphone is client-side software.
This means it runs in the client’s browser (usually as pure JavaScript, but sometimes it might load some native libraries or plugins) and has no server side dependencies).

We offer 4 web telephony services

CallBack and WebCall services are joint services.

For the joint services CallBack and WebCall to work, the following services of third-party telecom operators are required:
  • SIP numbers

    (en. Session Initiation Protocol).
    are needed to receive incoming calls and make outgoing calls through a virtual PBX.
    You can connect to the Virtual PBX both your current and new telephone fixed (city) and mobile numbers from the telecom operator.

  • Virtual PBX (VPBX)

    Integration of the widget into the VPBX. Reception and processing of calls in accordance with the requirements of the online seller, including the use of forwarding schemes, general groups, IVR, short numbers. Competent specialist advice.

Bonus from Diginet – integration (combining) telephony with internal CRM

Information about calls between managers and clients will be automatically transferred to the internal CRM system.
The following functions will also be available: auto-opening of a client’s card upon a call, auto-creation of a new card, history of the client’s activity.

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