What is a SIP number?

SIP (Session Initiation Protocol) uses IP telephony to place and control phone calls.

IP telephony is a system using VoIP technology. It converts voice into data packets and sends them over the Internet to other devices.

The SIP number is associated with a specific terminal.
For its operation, you will need an IP phone device or a special softphone (program).
We’ll show you how to use them.

How SIP numbers are used

To use a SIP number, you need a device with an Internet connection, be it an IP phone or any other terminal that can download the appropriate softphone.

In the case of a softphone, you will have the option to install it on your computer, tablet or laptop.
The problem with softphones, while they give you some comfort, is that it takes some experience to get them set up.

To make a call from a SIP number, you will need:

  1. SIP line (SIP number)

    to do this, you will have to conclude an agreement with a telephone operator.
    Operators of IP telephony (VoIP) in Moldova

  2. SIP account settings on IP phone (VoIP phone) or Softphone

    which you are going to use to make and receive calls.

  3. High quality internet connection

SIP numbers are often used in conjunction with a Virtual PBX.

Benefits of using SIP numbers with Virtual PBX

  • Reducing the cost of calls

    domestic, external, long distance and international versus traditional telephony.
    For now, we only offer calls within Moldova.

  • Group call

    The ability to call group members using a short extension number of 3 or more digits.
    Incoming calls can be directed not to 1 manager, but to a group of managers.
    Any of the free managers in the group can answer.
    This allows you to effectively ensure the reception of a larger number of calls with load balancing among several managers.

  • Call forwarding

    Incoming calls are forwarded from the extension to another national fixed or mobile number.
    Managers can set up call forwarding from an internal number to another external landline (for example, home) or mobile number (for example, a work or personal mobile number).

  • Integration with third party CRM or accounting systems

    Provides the ability to integrate IP PBX with CRM (for example, AmoCRM or Bitrix24), and accounting systems, (for example, 1C).
    Bonus from Diginet – Integration (unification) of telephony with internal CRM Services.
    Information about calls between managers and clients will be automatically transmitted to the internal CRM system of the Service.
    The following functions will also be available: auto-opening of the client’s card upon a call, auto-creation of a new card, the history of the client’s activity.

How employees will receive calls to company numbers:

  1. by IP-phone (VoIP phone);

  2. by mobile phone or landline phone;

  3. by a Softphone on a computer,

    for example Zoiper